Heartland Family Service

Heartland Family Service

Heartland Family Service
2101 S 42nd Street, Omaha, NE 68105
(402) 552-7400 | Toll Free (877) 553-3001
Hours: Monday–Thursday 8:30a–8p, Friday 8:30a–5p

Heartland Family Service is open during our regular hours, and offering services remotely. To request and appointment, we ask that all potential clients to first take a brief self-screening (see below).

If you plan on making appointment with Heartland Family Service, please ask yourself the following questions:
• Do you currently have a fever?
• Are you currently experiencing shortness of breath or difficulty breathing?
• Do you currently have flu-like symptoms, including a cough?
• Have you traveled 60 miles or more outside of the Omaha metro area in the last two weeks? If so, have you been around anyone who had a fever or flu-like symptoms, including a cough?
• Have you been around anyone who has traveled outside of the U.S. in the last two weeks? If so, have you been around anyone who had a fever or flu-like symptoms, including a cough?
• Have you been asked or recommended to self-quarantine within the last two weeks?
• If you answered “yes” to any of the above questions, please stay home. You will also be asked these questions in person when you visit any Heartland Family Service location.
• Thank you for your support! Please help us keep our employees and those most vulnerable in our community safe and healthy!

Heartland Family Service is in need of culturally appropriate, non-perishable food items for refugee families in the Omaha metro area we serve. Donations can be dropped off at the Heartland Family Service Generations Community Center, located at 4318 Fort Street in Omaha, Monday through Friday between 11 a.m. and 1 p.m. For a list of items visit: https://heartlandfamilyservice.org/non-perishable-food-items-needed-for-refugee-families/

Heartland Family Service, an area human service nonprofit, encourages individuals and families in the metro area to focus on preserving their mental health and emotional well-being during the COVID-19 pandemic. It can be challenging to manage day-to-day stressors on an average day, but the effects of these stressors are greatly exaggerated during this time.

Many people are heightened with worry and anxiety about a number of issues, including how they will pay their bills, feed their families, and stay healthy. It is easy for a person’s mental health and well-being to suffer in the midst of such a crisis, and Heartland Family Service is here to help.

HFS is still providing services to new and current clients during the COVID-19 pandemic via phone, telehealth, and/or video conferencing. By following the Centers for Disease Control’s guidelines, we have changed the way we are able to provide services for our community’s most at-risk children, individuals, and families. In order to minimize the risk of COVID-19 transmission and infection, HFS is offering the following services remotely:
• In-Home Services
• Homeless Prevention
• Mental Health Counseling
• Substance Use Treatment

If clients live in Nebraska and would like to access our In-Home Services, Mental Health, or Substance Use Treatment programs, please call (402) 552-7400. For services in Iowa, call (712) 322-1407. For Homeless Prevention services, please call (531) 200-3500.

Heartland Family Service’s overall goal is to keep our agency successfully functioning in order to continue to provide much needed and critical services to the community, while also keeping employees and clients as safe as possible. We realize our services are essential and lifesaving, and our clients and the community rely on our continued operation.

About Heartland Family Service
Since 1875, Heartland Family Service has responded to the needs of our area’s most vulnerable children and families. Each year, our agency connects with over 54,000 individuals and families through direct services, education, and outreach. Our programs serve individuals of all ages — from infants in our Family Works program to seniors in our Generations Community Center. We operate from over 15 locations in east central Nebraska and southwest Iowa. We provide critical human services to the individuals and families who ultimately shape the future of our community through the following program areas: Child & Family Well-Being, Counseling & Prevention, and Housing, Safety, & Financial Stability.